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Fast, professional support from the load balancer experts

Support you can count on, guaranteed.

We understand how important it is that your applications never fail – which is why our support is second to none. Our passionate networking experts are on hand to help 24 hours a day, 365 days a year, in your country and your time zone. Don’t believe us? Why not give us a try…?

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4.89 Average reviews
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275 Reviews

We are always amazed at both product quality and technical support.. These are industrial strength problem-solvers that really know their product very well.

- Buyagift PLC
Verified review

Outstanding support, going above and beyond to help me patch and migrate a customer system outside of hours at short notice. I couldn't ask for more!

- Smoothwall
Verified review

The load balancer support team are quick to answer and provide straight forward way to follow solutions.

- Durham County Council
Verified review

A great support team, fast response times and extremely knowledgeable about their product and its configuration. Went above and beyond what I've come to expect from other companies and most importantly resolved the issues I'd raised.

- Nottinghamshire NHS Trust
Verified review

First time I had to contact Loadbalancer.org and they got back to me as promptly as I heard they would and were happy to provide me with information/support on an older version of their appliance.

- Coventry City Council
Verified review

Quick, easy and knowledgeable support....You're doing it right!

- Nottinghamshire NHS Trust
Verified review

The support is fantastic! Great support prior to purchasing and it's still great. Quick fast replies and lots of updates to any question I ask.

- Lockheed Martin
Verified review

We have been using them since 2013 and not once have they let us down. Support has been excellent for adding additional functionality or making feature requests, which are always implemented quickly and without problem.

- Taunton and Somerset NHS
Verified review

Fantastic Customer Service. Fast, efficient and very professional. Nothing is too much trouble. Great Guys…

- Serco
Verified review

Customer support always great and responsive.

- Estee Lauder
Verified review

Their service and support is simply the best bar none. I couldn't fault them in any way and would recommend the both product and care without any hesitation.

- Optix
Verified review

over

12,000

Deployments

Across

74

Countries

Average

22 Minute

Resolution

You just need someone who gives a damn

Honest

You need someone who tells you the truth and we'll do just that! We want to know that you have the right set up – not one that's just OK. And if we make a mistake, we'll admit it.

Expert

You can trust our engineers to help – not only with our products, but also with sound advice for your wider application and network infrastructure.

Response

Our response times are instant via online chat, email or phone. No need to search for maintenance contracts, an engineer is waiting to help, right now.

Passion

You want someone to take ownership of the problem and fix it fast. That's exactly what we do – because we love our work, and we actually care about yours too.

We are always amazed at both product quality and technical support. The technical support people seem to be literally on our side & "on-site" around the clock. It never takes them more than 5-10 minutes to reply to our requests and their feedback is always accurate & correct. These are industrial strength problem-solvers that really know their product very well. Job well done, guys!

Panos Tsapralis,

Head of Networks, Buyagift

The response from Loadbalancer.org is always within the hour with the problem diagnosed almost straight away. Really impressive service.

Stephen Ridgway,

VPS Operations, Vodafone

The load balancer support team are quick to answer and provide straight forward easy to follow solutions.

Paul Taylor,

Senior ICT Engineer,Durham County Council

We have been using LoadBalancer.org virtual appliances (VA MAX) since 2013 and not once have they let us down. Support has been excellent when I have had to use it for adding additional functionality or making feature requests which are always implemented quickly and without problem. A highly recommended company that I cannot fault.

Mike Isaac,

Network and Systems Manager, Taunton & Somerset NHS Foundation Trust

No one knows load balancing like we do

Get world class support from the load balancer experts

A specialized solution, just for you.

If you are considering moving from an outdated, obsolete or proprietary load balancing system, it may be a daunting proposition and present significant challenges along the way.

Our professional services specialists can assist you with all aspects of your migration and support your implementation of a far more cost efficient, easier to manage and maintain Loadbalancer.org solution. If you’re considering your migration strategy, we’re certain you’ll have questions, so why not get in touch?

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